Shipping policy

WE SHIP WORLDWIDE

We aim to dispatch orders within 7 working days of receiving your order (specific event updates will be posted on this page when necessary). This excludes pre order items. Shipping times for those will be stated on their listing.

Please note that some items may take longer depending on stock levels. 

Once dispatched the delivery timescales are below (these timescales are not guaranteed and can change at any time.  Please see www.royalmail.com for latest updates - Royal Mail are currently experiencing delays (10 working days in some cases).

Our collection times are Monday - Friday 5pm (excluding bank holidays)

Royal Mail Delivery Timescales (once we've dispatched your order) - please note that at present, there can be up to an additional 21 working days on top of the below dates due to Royal Mail backlogs (strikes)
1st class: 1 to 3 workings days
2nd class: 3 to 7 working days
Europe: 3 to 10 working days 
International: 5 - 10 working days (excluding the time your parcel could be held at customs) 

If you're looking for info on missing orders you can have a look on the Royal Mail website where you will find accurate up to date information.

We will not be held responsible for any delays incurred via our courier providers.
If your parcel has been returned to the sender and they did not leave a 'while you were out' card, it is your responsibility to contact your local shipping agent and request more information. Once we receive the returned order, it can be re posted for an additional shipping cost.

Order details must be included in the parcel, so we can locate it on our system.